Privacy Policy

Last updated: February 14, 2026

Who We Are

Bit Thicket, LLC ("we", "us", "our") operates the website bitthicket.ai and provides private AI cluster hardware and services. Our mailing address and contact email is ai@bitthicket.com.

Information We Collect

We collect information you provide directly when you submit the reservation form on our website:

  • Name
  • Email address
  • Phone number (if provided)
  • Organization name (if provided)
  • Use case selection
  • Cluster size interest
  • Any message you include

We also collect standard web server logs (IP address, browser type, pages visited) through our hosting provider, Cloudflare. We do not use third-party analytics or tracking scripts.

How We Use Your Information

We use the information you provide to:

  • Respond to your reservation inquiry
  • Communicate with you about our products and services
  • Process deposits and payments (via Stripe, when applicable)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

We use the following third-party services to operate our website and business:

  • Cloudflare — Website hosting and content delivery. Cloudflare may collect standard web traffic data as described in their privacy policy.
  • Stripe — Payment processing for reservation deposits. When you make a payment, Stripe collects payment information as described in their privacy policy. We do not store your credit card information.
  • Google Fonts — Web font delivery. Google may collect standard request data as described in their privacy policy.

Data Storage and Security

Reservation form data is stored on Cloudflare's infrastructure. We take reasonable measures to protect your information, but no method of electronic transmission or storage is completely secure.

Data Retention

We retain your reservation information for as long as necessary to fulfill the purpose for which it was collected, or as required by law. You may request deletion of your data at any time by emailing ai@bitthicket.com.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent for future communications

To exercise any of these rights, email us at ai@bitthicket.com.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

If you have questions about this privacy policy, contact us at ai@bitthicket.com.